City Escape Holidays
Special Event and City Packages
Williams Travel and Cruises is an authorized City Escape Holidays travel agency.
City Escape Holidays markets City Packages and Special Event Packages to major cities and events around the USA and Canada, and consist of 24 cities and 22 special events offerings and are sold exclusively through travel agencies like Williams Travel and Cruises. So that means any trip you find at City Escape Holidays, you can book through us!
View or download the 2011 City Escape Holidays brochure and contact us to book your package.
GENERAL INFORMATION AND CONDITIONS
City Packages
DEPOSIT: $100 per person is due within seven days of booking, $50 of which is non-refundable.
FULL PAYMENT: is due 60 days before arrival date or immediately if booking is made inside 60 days.
CANCELLATION: Fees will apply once deposit or full payment has been received. If cancelled up to and including the 30th day before arrival, a $100 per person fee applies; 29 to 11 days before arrival, $150 per person; within 10 days of arrival, or if client is a “no-show,” the Extra Night rate per person plus $150 per person applies. Fee may apply for show cancellations, equal to the cost of the ticket plus brokerage fees, within 14 days of arrival. See Trip Protection Plan below.
SHOW TICKETS: Based on best available seats at time of booking. Nominal surcharges may apply for some shows due to ticket price differences and increases in ticket costs and fees. See important information inside this brochure for shows in New York, Branson and Nashville.
ROSE PARADE/ROSE BOWL PACKAGES
DEPOSIT: A deposit of $200 per person is due within seven days of booking ($100 of which is non-refundable) to ensure definite reservations.
FULL PAYMENT: is due by October 15. For bookings after October 15, reservation will be confirmed on receipt of immediate full payment.
CANCELLATION FEES: Cancellations before October 15 will result in a $100.00 per person fee; between October 15 and November 30 will result in forfeiture of entire deposit or $200.00 per person if full payment had been made; after November 30, or if customer is a “no show,” will result in forfeiture of complete package price. See Trip Protection Plan below.
KENTUCKY DERBY, SUPER BOWL, BOWL GAMES, INDY RACES, US OPEN TENNIS, AND DAYTONA 500
DEPOSIT: A non-refundable deposit of $200.00 per person is due within seven days of booking to ensure definite reservation.
FULL PAYMENT: Balance due by 90 days before arrival date or immediately if booking is made inside 90 days of arrival.
CANCELLATION FEES: $400.00 per person if cancelled between 60 and 89 days of arrival; full package price is forfeited if cancelled within 59 days of arrival, or if client is a “no show.” See Trip Protection Plan below.
MARDI GRAS AND JAZZ FESTIVAL
DEPOSIT: A non-refundable deposit of $100 per person is due within seven days of booking to secure definite reservations.
FULL PAYMENT: Due 90 days before arrival date, or immediately if booking is made within 90 days of arrival.
CANCELLATION FEES: $200 per person if cancelled between 60 and 89 days before arrival; full package price will be forfeited if cancelled within 59 days of arrival, or if client is a “no show.” See Trip Protection Plan below.
EVENT TICKETS
Rose Parade/Bowl and Super Bowl tickets are presented to guests by City Escapes staff at the hotel. Tickets for all other event packages will be included in the document packet we send to your travel agent (by overnight mail) 3 to 10 days before arrival or will be delivered to your hotel by our local representative. City Escapes contracts with reliable sources 11 months before event. Allotments are based on anticipated usage and may become sold out; in this case, based on market conditions, for bookings made within 6 weeks of event, a surcharge may apply to purchase additional tickets. Rates for upgraded tickets available on request.
THESE POLICIES APPLY TO BOTH CITY AND SPECIAL EVENTS PACKAGES
FORM OF PAYMENT: Travel agency checks, Visa, Mastercard or American Express, imprint required. MCOs and Tour Orders are not accepted.
RATES: Brochure rates represent cash discount pricing; full rate applies to credit card sales. Rates are subject to change without notice. Prices include tax, ticket brokerage fees where applicable, planning costs. NOT INCLUDED IN PRICE: Airfare, porterage at hotel, meals not shown in package inclusions, any items of a personal nature, parking at hotel.
LATE BOOKINGS: A nominal fee will apply to process booking and express mail documents for reservations taken within 21 days of arrival.
DOCUMENTS: Will be sent to your travel agent 21 days (less for events) before arrival. Document reissue will result in a fee of $20 per person.
FEATURES: Tour itineraries and days of operation are subject to change. Changes will be advised at time of booking. Substitution features of equal value will be made if necessary. If shows become unavailable, other shows will be substituted.
REFUNDS: Requests must be in writing, and may take 30 days to research. Due to certain vendor restrictions, (hotels, sightseeing companies, ticket sources) we cannot guarantee refund will be granted.
UNUSED FEATURES: Unused features, vouchers, admission tickets, show tickets or other package inclusions cannot be refunded.
ROOM ALLOCATION: When City Escape Holiday’s room allocations are sold out, often we have the opportunity to secure additional rooms, but they may be at a higher rate, based on the hotel’s capacity pricing policy. If this is the case, we will advise your travel agent at time of booking.
HOTEL CHECK-IN/CHECK-OUT: Generally check-in is no earlier than 3:00pm and check-out by 12 noon. This is the policy of the hotels, not City Escapes.
CHANGES: Please refer to our Trip Protection Plan offer below. It will protect you from having to pay fees for a cancellation you may make after booking. With no Trip Protection, for each change made after the original booking, a fee of $15 ($25 for Special Events) per person will apply. Cancellation policy is outlined above for each package type.
RETURNED CHECKS: Are subject to a $35 service charge.
TRAVEL AGENT RESPONSIBILITY: Your travel agent is responsible for going over all documents with you and explaining their use and conditions.
RESPONSIBILITY: City Escape Holidays’ responsibility and liability does not extend to personal injury, property damage or acts of negligence or omission related to any vendor providing services on the offered City Package or Special Events plan.
TRIP PROTECTION PLAN: Our travel insurance is provided by Travel Guard/Insure America. It covers Medical Conditions, Trip Cancellation and Interruption, Travel Delay ($100 maximum per day), Baggage and Travel Documents ($250), Baggage Delay ($50), Medical Expense ($1,000), Emergency Medical Transportation ($20,000), Accidental Death & Dismemberment ($10,000) plus Travel Guard Assistance. Pre-existing medical condition exclusion will be waived if insurance is purchased within 24 hours of initial trip payment. Insurance may be purchased no later than final trip payment date without waiver of pre-existing medical conditions. The insured must be medically able to travel when premium is paid. If a claim is filed, the injury or illness must be substantiated to the claims department. Premium is based on total package price, per person. Rates are quoted at time of booking and rate sheet will be faxed to your travel agent on request.
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